Privacy Policy

Effective Date: 01.12.2025

Synergy Pro (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information that can identify you personally, such as your name, email address, phone number, and other details you provide when filling out forms or contacting us.

• Non-Personal Information: Information that cannot identify you, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: To respond to your inquiries, fulfill services you request, and improve our website and customer support.

• To Personalize User Experience: To tailor our website content and services to your preferences and interests.

• To Communicate with You: To send you updates, promotional material, or newsletters (you can opt out at any time).

• To Analyze Website Usage: To monitor website performance, track user behavior, and improve our online services.

• For Legal and Compliance Purposes: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who help us operate our business, such as:

• Website hosting and maintenance providers

• Payment processors

• Marketing and analytics services

These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.

We may also disclose your personal data when required by law or to protect the rights, property, and safety of Synergy Pro, our users, or others.

4. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete personal data.

• Deletion: You can request that we delete your personal data, subject to certain legal obligations.

• Withdrawal of Consent: You can withdraw your consent to the processing of your personal data at any time.

• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details in the Contact Us section.

6. Cookies and Tracking Technologies

For information about how we use cookies and similar tracking technologies, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@wearesynergypro.com

• Phone: +62 895-8002-89149

• Address: Jalan Sunset Road Tengah Building No. 9, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361